Delete your account and data

1. Delete it from inside the game

This is the real deletion, not a request for one. Nobody reads it, nobody has to approve it, and it does not wait 30 days.

1. Open Glimmer Groove and go to the Profile tab.
2. Scroll to the account section.
3. Tap Delete account, the red button at the bottom of that section.
4. Read what it lists, then tap Delete everything and confirm once more.

If you have linked an Apple or Google sign-in, you will be asked to sign in once more first, so that we know it is really you. You need an internet connection: the button is hidden while the game cannot reach our servers, because a deletion we cannot carry out is not one we will claim to have done.

2. Or write to us

Use this if you have already uninstalled the game, lost the device, or cannot reach the button for any other reason.

Accounts are anonymous, so we cannot look you up by name or email unless you have linked a sign-in. If you can still open the game, your account identifier is shown in the account section of the Profile tab - copy it or take a screenshot. If you have linked an Apple or Google account, you can skip that and simply write from that email address instead.

Write to arcadetkn@gmail.com from any address, with the subject Delete my account, and include your account identifier or the linked sign-in address.

We will confirm receipt, verify that the account is yours, and complete the deletion within 30 days. We will tell you when it is done.

3. What gets deleted

• Your anonymous account and any linked Apple or Google sign-in.
• Your saved progress: cleared glades, best moves and times, hearts, streak, currency ledgers, companions, and your whole grove.
• Your public grove card, which is removed from the boards.
• Your keeper name reservation, which is released for anyone else to claim.

This is irreversible. There is no way for us to restore a deleted grove.

4. What we have to keep

Two things survive deletion, and we would rather say so plainly than surprise you later:

• Purchase records - the store transaction identifier and the amount, kept for as long as tax and accounting law requires (generally seven years). We are not permitted to destroy these on request. They are not linked to your gameplay after deletion.
• Records of the deletion request itself, so we can show we acted on it.

Apple and Google keep their own records of your purchases independently of us. If you want those removed, you will need to ask them.

If you want less than full deletion

You may not need to delete everything. Each of these takes effect straight away, and none of them touches the rest of your account:

• Leave the public boards - Profile, then Hide my groove in the boards section. Your published card is taken down and your keeper name is no longer visible to anyone. Your progress, purchases and grove are untouched.
• Withdraw advertising consent - Settings, then Privacy & ad choices.
• Change your keeper name - Profile, then tap your name. The old name is released and the boards show the new one.

If you would rather we did one of these for you, write to arcadetkn@gmail.com and say which. See the privacy policy for what each of those covers.